Basics of Stakeholder Management

Code: PRJS
Format: Online Training
Duration: 3 hours
Language: English
Price: 240 Euro + VAT (if applicable)

COURSE OVERVIEW

Building strong stakeholder relationships is critical to the success of any project. Navigating stakeholder expectations and securing their buy-in can be one of the most challenging aspects of project management. This course provides the tools and techniques to excel at stakeholder management, from identifying and understanding stakeholder needs to fostering trust and collaboration. You will learn how to effectively manage stakeholder expectations, deal with challenging behaviour and create a supportive environment for project success. With the skills you'll gain from this course, you'll be better prepared to engage with stakeholders and ensure the smooth delivery of your projects.

LEARNING OBJECTIVES

Upon completion of this course, participants will be able to:

• Identify and categorise key stakeholders in a project.
• Develop strategies to build trust, enthusiasm and motivation among stakeholders.
• Analyse stakeholder expectations and design approaches for effective management.
• Use persuasive communication techniques to gain stakeholder commitment and support.
• Evaluate stakeholder interactions and determine appropriate responses to challenging situations.
• Evaluate the effectiveness of stakeholder management strategies and make adjustments where necessary.
• Design innovative stakeholder engagement strategies to address unique project challenges.

COURSE CONTENT

• Stakeholder types and categorisation
  • Understanding different types of stakeholders and how to categorise them
• Stakeholder analysis steps
  • Identify the most critical stakeholders for the project
  • Assess stakeholder interests, impact, influence and importance in the project
  • Practical tools and techniques for effective stakeholder analysis and management
• Communicating with stakeholders
  • Essential skills and practices for communicating clearly and effectively with stakeholders
  • Developing stakeholder trust, enthusiasm and motivation
  • Strategies and techniques for fostering positive stakeholder relationships
• Engaging and facilitating stakeholder participation
  • Approaches for engaging stakeholders in the project and encouraging their active participation
• Managing challenging stakeholder interactions and responses
  • Guidance on managing and responding to difficult stakeholder situations
• Evaluate and adjust stakeholder management strategies
  • The importance of continuous improvement and adaptation of stakeholder management strategies based on ongoing evaluation

TARGET AUDIENCE

Project managers who want to create more alignment and less friction in the achievement of their goals

PREREQUISITES

None

ADDITIONAL INFORMATION

This online, instructor-led course is delivered on Microsoft Teams by one of our PMP-certified trainers. Students receive course materials and a certificate of completion. Upon completion of the course, students are eligible for 3 contact hours.

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